Question 1

What is a Busy Bag?

Accepted Answer

A busy bag is a curated collection of screen-free activities packed into one portable bag. It's designed to keep toddlers entertained, creative, and learning—whether on a flight, at a restaurant, or during a long car ride. Toy Basta is a thoughtfully curated busy bag with 19 engaging activities that serve as your secret weapon against boredom and screen time.

Question 2

What age group is Toy Basta suitable for?

Accepted Answer

Toy Basta is designed for children aged 1.5-5 years and beyond. The activities are curated to be age-appropriate, safe, and engaging for this age group and older siblings. Everyone can enjoy many of the activities!

Question 3

How many items are included in Toy Basta?

Accepted Answer

Toy Basta includes 19 carefully curated screen-free activities and toys. Each item is selected to provide diverse play experiences - from fine motor skills to creative play to sensory engagement.

Question 4

Are the materials safe for toddlers?

Accepted Answer

Yes! All items in Toy Basta are non-toxic, child-safe, and meet international safety standards. We prioritize your child's safety and well-being in every product selection.

Question 5

What's included in the bag? Can I see the complete list?

Accepted Answer

The bag includes a mix of puzzles, building blocks, coloring supplies, sensory toys, and activity cards. Visit our 'Shop' page or 'How to Use' section to see the complete list of all 19 items with descriptions.

Question 6

What is the shipping cost?

Accepted Answer

We charge a flat shipping fee of ₹90 across India. This covers delivery via Delhivery to any location in the country.

Question 7

How long does delivery take?

Accepted Answer

Delivery typically takes 3-5 business days after order confirmation. You'll receive a tracking link via email so you can monitor your shipment in real-time.

Question 8

Do you ship internationally?

Accepted Answer

Currently, we only ship within India. International shipping may be available in the future. Contact us at mytoybasta@gmail.com for inquiries.

Question 9

What is your return policy?

Accepted Answer

We offer a 7-day return policy from the date of delivery. If you're not satisfied with your purchase, you can return it in original condition for a full refund. Return shipping costs are borne by the customer.

Question 10

How do I initiate a return?

Accepted Answer

To initiate a return, email us at mytoybasta@gmail.com with your order number and reason for return. We'll provide you with a return shipping label and instructions.

Question 11

What if an item arrives damaged?

Accepted Answer

If any item arrives damaged, please contact us within 24 hours with photos of the damage. We'll replace the damaged item or offer a refund at no additional cost to you.

Question 12

What payment methods do you accept?

Accepted Answer

We accept all major payment methods including credit cards, debit cards, UPI, and digital wallets through Razorpay. All payments are secure and encrypted.

Question 13

Is my payment information secure?

Accepted Answer

Yes! We use Razorpay, a trusted payment gateway, to process all transactions. Your payment information is encrypted and never stored on our servers.

Question 14

Can I send Toy Basta as a gift?

Accepted Answer

Absolutely! Toy Basta makes an excellent gift for toddlers. You can provide a different delivery address during checkout. We can also add a personalized gift message (contact us for this).

Question 15

Do you offer bulk discounts for corporate gifting?

Accepted Answer

Yes! We offer special pricing for bulk orders. Contact us at mytoybasta@gmail.com with your requirements and we'll provide a custom quote.

Question 16

How can I contact customer support?

Accepted Answer

You can reach us via email at mytoybasta@gmail.com or through our website contact form. We typically respond within 24 hours.

Question 17

Can I cancel my order?

Accepted Answer

Orders can be cancelled within 24 hours of placement. After 24 hours, the order enters the fulfillment process and cannot be cancelled. Contact us immediately if you need to cancel.

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